Request secret keys

Shared secret keys request

Important: by submitting this seed request you are confirming that your order has been successfully delivered

Please note that you can set the seeds of programmable tokens (miniOTP-1, miniOTP-2, miniOTP-3, C300, C301 and OTPC-P1) and generate CSV files yourself. Read the instructions here

Fill the form below to request secret keys for the tokens you have purchased from us. Please note that this is a manual process and will need to be reviewed by our team. Keys requested in standard formats (Hex, Base32 or CSV for Azure MFA) are normally sent within one business day (CET timezone).

Order ID verification

the order id (same as the invoice id) is shown on your invoice or packing slip
the email should match the one you provided when placing the order

Order ID Email

Serial number verification

Please provide serial numbers of the token(s)
One serial number per line, no spaces or additional text
Use the tools provided to submit serial number ranges or barcode photos
for larger orders where serial numbers are not in QR or barcode format, we usually record the serial numbers in advance. Please check with us before typing them manually

enter range barcode scanner

Encryption

Please paste your public GPG/PGP key into the textarea below
Make sure block syntax is similar to this example
Leave this field empty if you prefer the keys to be sent unencrypted (not recommended)

Transferring secret keys in plain text format by email may lead to a compromise of your token seeds which could potentially result in MFA bypass.

Secret key format

Select the format you want your keys to be delivered in

HEX (WebUntis, Duo)

Base32

CSV for Azure MFA

Other (please provide details in the comment field below)

Comments and additional instructions (if any)

Encryption

We recommend using PGP or GPG encryption to transfer secret keys for your tokens. PGP and GPG are popular solutions for encrypting, decrypting, signing, and verifying messages and files, often found in email communications and package repository identity verification. If you are new to PGP we recommend to have a look at the PGPTool

we can send the keys in plain text if you insist, but we do not recommend this for obvious reasons